Privacy Policy
This Privacy Policy outlines how Lukki Casino (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or use our website and services. By accessing Lukki Casino’s website, you agree to the collection and use of your information in accordance with this Privacy Policy. This policy applies to all users residing in Australia who interact with our online casino platform.
1. Information We Collect
When you create an account or interact with our website, we collect various types of personal data. This may include your full name, date of birth, residential address, email address, phone number, payment information, identification documents for verification, gaming activity, device information, IP address, and other technical data. We may also collect information from third-party sources, such as payment processors, to comply with legal obligations and prevent fraud.
2. Purpose of Data Collection
We process your personal data for the following purposes: to verify your identity and age, to register and manage your account, to process deposits and withdrawals, to provide gaming and customer support services, to comply with legal, regulatory, and anti-money laundering requirements, to detect and prevent fraudulent or unlawful activities, to improve our website and services, to communicate with you regarding your account or promotional offers, and to ensure the security and integrity of our systems.
3. Legal Basis for Processing
We process your personal information based on the necessity to fulfill our contractual obligations to you, to comply with legal and regulatory requirements, to protect our legitimate interests (such as fraud prevention and security), and based on your consent where required, such as for marketing communications. You may withdraw your consent for non-essential processing at any time.
4. Data Sharing and Disclosure
We may share your personal data with third-party service providers who assist us in operating the website, processing payments, conducting identity verification, providing customer support, and fulfilling regulatory requirements. These providers are contractually obligated to protect your data and use it only for the specified purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or other authorized bodies as required by law or for the protection of our rights and interests.
5. International Data Transfers
Your personal information may be stored and processed in jurisdictions outside of Australia. In such cases, we take reasonable steps to ensure that your data is given an adequate level of protection, including implementing standard contractual clauses or relying on other lawful transfer mechanisms as required by applicable data protection laws.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, restricted access controls, regular security assessments, and staff training. While we strive to protect your data, no security system can guarantee absolute protection.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory retention requirements, to resolve disputes, and to enforce our agreements. When your personal data is no longer required, it will be securely deleted or anonymized in accordance with our data retention policy.
8. Your Rights as an Australian Resident
As an Australian resident, you have certain rights regarding your personal data. These include the right to access the personal information we hold about you, the right to correct or update inaccurate information, the right to request deletion of your data (subject to legal and regulatory constraints), the right to object to certain types of processing, and the right to withdraw consent for non-essential processing. To exercise your rights, please contact our Data Protection Officer using the details provided below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, remember your preferences, and deliver relevant content. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please refer to our Cookie Policy.
10. Marketing Communications
If you have consented, we may send you marketing communications about promotions, offers, or new services. You may opt out of receiving marketing emails at any time by following the unsubscribe link included in each communication or by contacting us directly. Opting out of marketing communications does not affect your account or our ability to contact you regarding transactional or legal matters.
11. Children’s Privacy
Lukki Casino’s website and services are intended only for individuals who are 18 years of age or older. We do not knowingly collect or process personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information immediately.
12. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any material changes will be communicated to you through the website or via direct communication. We encourage you to review this page periodically for the latest information on our privacy practices.
13. Contact Information
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact our Data Protection Officer at [email protected] or use the contact form available on our website. We will respond to your request within a reasonable timeframe as required by applicable law.
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Australia. By using our website, you consent to the exclusive jurisdiction of the courts of Australia with respect to any disputes arising under or in connection with this Privacy Policy.
- Last updated: 1 June 2024